Last updated: October 12, 2026
SnapOrder ("we", "our", "the App") respects your privacy. This policy explains what information we collect, how we use it, and your choices. SnapOrder is local-first: your orders are stored on your device, and only the data described below ever leaves it.
Order data you create in the App – customer names, products, prices, delivery addresses, notes and attached screenshots or photos – is stored locally on your device. We do not create an account for you and do not sync your orders to our servers.
SnapOrder does not require you to create an account or give us personal information such as your name or email to use the App.
When you ask the App to fill in an order with AI – from a screenshot or photo, text you paste or type, or a dictated order – that content (images, or the text) and your device's current date are sent to our processing endpoint (hosted on Cloudflare) and on to our AI provider, OpenAI, which returns the order details. We use this content only to produce that result and do not store it on our servers. OpenAI does not use it to train its models and may keep it for up to 30 days for abuse monitoring, as described in its API data policy. Our endpoint uses your IP address briefly to limit request rates. You can always enter orders manually instead.
Dictated orders are turned into text by Apple's speech recognition on your device. The audio never leaves your iPhone; only the resulting text is sent for AI extraction as described above, and only when you tap Create order.
When you open the add-order sheet, the App checks whether your clipboard holds an image, a link or text, without reading what it is. It reads the clipboard's contents only when you choose "Paste from clipboard" or "Paste copied text". Screenshots you share to SnapOrder from other apps are saved on your device and processed as described in section 4.
Reminders are local notifications scheduled on your device from your own orders: automatic ones (due dates, unpaid and stuck orders), your own custom reminders on an order, and – during a free trial – a reminder before the trial ends. No reminder content is sent to us.
We use Amplitude for usage analytics and Sentry for crash reporting, to understand how the App is used and to fix problems.
None of these services receives your name or email, and the data is not linked to your identity.
To measure how well our ads work, the App uses the Meta (Facebook) SDK and Apple's AdServices framework.
If you send feedback from the App, your message – and your email, if you choose to add it – is sent to us through a Google Form so we can read and answer it.
SnapOrder Pro is an auto-renewable subscription sold through Apple's App Store. Apple processes the payment; we never receive your card or payment details. We use RevenueCat to check whether you have an active subscription or free trial: RevenueCat receives purchase details from Apple (such as the product, purchase and expiry dates and the country of your App Store account) together with an anonymous identifier created by the App – not your name or email. Subscription events (for example "trial started") are also sent to our analytics (section 8) to understand how the subscription is used.
The App asks for permissions only when you use a feature that needs them, and each one is optional:
Your orders stay on your device until you delete them or uninstall the App. Uninstalling SnapOrder permanently deletes all stored orders, and we cannot recover them. Analytics and crash data are kept by Amplitude and Sentry for their standard retention periods; to ask for deletion, contact us at the address below.
SnapOrder is not directed at children under 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will tell you about significant changes through the App or the App Store release notes.
If you have questions about this Privacy Policy, contact us at andrei.hudkou@gmail.com.